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21st Events Terms & Conditions 

Please read our terms and conditions carefully before making a booking.

A copy of this must be read & signed before any hire is taken place.

A copy of our terms & conditions are available upon request.

1. This contract reflects the verbal agreement.  It shall include any terms agreed prior to its issue. By reading and signing to these terms and conditions, you agree that you are making a booking and entering into a contract which carries your acceptance, in full, of the booking terms.


2. We reserve the right to adjust or amend the terms and conditions as necessary without prior notice


3. The customer must be present upon arrival to ensure they are happy with where the equipment is going. If the customer isn’t present, the 21st Events Team will setup where appropriate


4. Deposit fee: you agree to our deposit fee of £10 which is non refundable. This is payable in advance to secure any of our hired items. The deposit fee is deducted from the total payable amount. This can be paid by bank transfer or we will send you a link to our payment partner.


5. The Balance should be paid either by cash, bank transfer or by card using our card reader  to 21st Events once equipment has been set up.


6. Force Majeure – 21st Events will not be liable for failing to attend a booking, where the reason for non-attendance or late arrival is caused by adverse weather conditions (including Snow & Flooding), road closure, road traffic accident, fuel shortages, acts of terrorism, industrial action, Covid 19 or other unavoidable circumstances deemed beyond our control.


7. The hirer will appreciate that suitable time for venue access, safe installation and dismantling and safe removal of equipment from venue is required. Therefore, the hirer and venue will allow suitable time for the installation and dismantling and removal of equipment (up to 1 hour each side of the booking times). Please note: 21st Events shall not be liable for any additional charges levied to the client by the venue in relation to equipment assembly / removal timescales.


8. The hirer agrees that there is sufficient and secure parking for our vehicle whilst unloading/loading and once unloaded. We will not accept any responsibility for parking fines/fines for unrestricted access whilst unloading/loading.


9. We require a minimum area of 2.5m wide.


10. 21st Events agree to provide proof of Public Liability Insurance and certifications as required by the venue or client.  Public Liability Insurance supplied to 21st Events is “Simply Business” Policy no.CHBS4132534XB


11. The hirer agrees to provide adequate supervision of guests and will ensure that venue management adequately supervises  customers and or staff on site premises. Please note: Where the function may include guests under the age of 16 years, the client, (or parent) is responsible for the behaviour and safety of any minors attending the venue. The client will provide and maintain adequate adult supervision at all times. Please note: This includes the hire of our Barbie box photobooth and our photobooth hire and must be supervised at all times by the client/parent.


12. The hirer agrees that compensation for any loss of or damage to our equipment, vehicle(s) or personal belongings caused by hirer’s guests, venue customers and or venue staff may be sought including any additional costs.


13. We will not be liable for any refund, in part or whole, where ‘we’ are late accessing the venue and setting up purely because of earlier events over-running, or where ‘we’ are prevented from accessing, setting up or  providing our professional services by the venue management. Neither will the DJ be obligated to provide an extension to the agreed timescale on a pro-rata basis in these circumstances.


14. CANCELLATION POLICY - Deposits are not refundable unless our vehicle has a breakdown, equipment failure or staff shortages. We will not give refunds for lack of space, wrong surface types or public land (unless given written permission). If you cancel your booking with more than 7 days notice from your booking date, you will lose your deposit. Any cancelations made within 7 days of your booking date, 50% of the balance will be due. Any cancelations made up to 5pm on the day before your booking date, 75% of the balance will be due. If you cancel your booking on the day of your event, 100% of the balance will be due to compensate for any loses.


15. It is the Hirer’s responsibility to ensure no food or drinks are placed on any of our hire equipment/props at any time. If any spillages do occur on or near any of our hire equipment, these need to be wiped up with a damp clean cloth immediately.


16. Climbing or sitting on the LOVE letters, numbers or Barbie box is prohibited. Any breakages to equipment will result in a £100 fine per letter/number/item.


17. The Hirer is responsible for ensuring that the hire equipment does not get moved from one location to another whilst out on hire. Relocating the hire equipment/props should be carried out by 21st Events staff only. A request for relocation should be made prior to your event where a charge may be applicable.


18. 21st Events accept no responsibility for any injuries or accidents that occur when guests or the client offer to help carry and load equipment. We will always initially decline any assistance and never expect guests to help.


19. 21st Events accept no responsibility for any injuries or accidents that may occur with one of our hired equipment, I.E falling over onto someone due to improper supervision


20. When completing the online booking form, the client agrees to the price paid at the time of booking. If however 21st Events staff arrive at the venue or delivery address and find that additional charges should apply, these charges will be put in place. This can be for instance if there are steps towards the venue and that hasn’t been mentioned at the time of booking. Or if there are charges for parking, this would also apply.

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